UAF is a dutch non-profit that wants to help develop refugees in their new home country. Their goal is that refugees feel welcome and safe and are able to develop their talents and skills. They offer a web app where refugees can find coaches. These coaches cover subjects like financial, legal and educational matters. The first instance of this app was developed over 3 years ago and it was time for a re-design.
I conducted multiple sessions with stakeholders from inside and outside the organisation to learn about the usage of the portal. Because they had this app already for 4 years, there was a lot to learn from the previous app. What worked and what didn't work.
Based on this initial research I created low-fidelity wireframes for three different persona's:
I presented them all at once because that would best convey the functionality of the entire app.